Refunds Policy
Last updated: 2014/01/01
Thank you for shopping at Jewellery Tailor. We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when you may need to return a product.
Eligibility for Refunds
- We only offer refunds if the pendant has not been customized.
- Refund requests must be made within 30 days of the purchase date.
Non-Refundable Items
- Customized pendants: Any pendant that has been engraved or personalized to order is non-refundable.
How to Request a Refund
- Contact Us: Please email our customer service team at info@jewellerytailor.com with your order number and the reason for the refund request.
- Return Instructions: If your refund request is approved, we will provide you with instructions on how to return the item.
- Condition of Items: Items must be returned in their original condition, including all packaging, documentation, and accessories.
Refund Process
- Once we receive the returned item and confirm that it meets our return criteria, we will process your refund.
- Refunds will be credited to the original method of payment.
- Please allow up to 14 business days for the refund to appear on your account.
Shipping Costs
- Customers are responsible for the return shipping costs unless the item was received damaged or defective.
Contact Us
If you have any questions about our refunds policy, please contact us at:
- Email: info@jewellerytailor.com
We appreciate your understanding and thank you for your business.
