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Each pendant is custom made and engraved to order, allowing for full customization, including personalized engraving on the back. While delivery times may vary depending on your location, we aim to have your order completed and delivered within 3-4 weeks.

Our process takes time to ensure the highest level of craftsmanship and attention to detail for every piece. We appreciate your patience as we create your personalized pendant!

We offer free worldwide shipping to most destinations. While we strive to reach as many countries as possible, there are some remote or hard-to-reach locations that may be excluded. If we are unable to deliver to your address, we will notify you as soon as possible. However, in most cases, we can successfully ship to your location.

Once your order has been shipped, we will provide you with a tracking number. If you haven’t received it, feel free to reach out to us, and we’ll be happy to assist.

Please note that each piece is custom made and engraved to order, including the free customizable engraving on the back, which may take a bit of extra time before shipping.

If your order has not arrived within 4 weeks, please contact us at info@jewellerytailor.com for assistance.

Refunds are available for non-customized pendants if requested within 30 days of purchase. For more details, please visit our Refunds Policy.

If your item arrives damaged, please contact us at info@jewellerytailor.com to arrange a return and refund or replacement.

Currently, we do not offer extended return periods for members.

We accept refunds if the item arrives damaged or incorrect. However, please note that customized items are not eligible for refunds. If a refund is approved, the customer will be responsible for the return shipping costs.

If you need to return an item, please reach out to us directly, and we will provide the return address for our UK office. We’ll guide you through the return process and ensure everything goes smoothly.

Registration details will be available on our membership page. Stay tuned for updates.

While we don't offer specific gift wrapping, all of our pendants arrive in beautiful packaging, perfect for gifting.

es! We’re currently running a store-wide 25% off on everything. Be sure to take advantage of this great offer while it lasts! SUMMEROFF25

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We save essential personal data required to process your orders and enhance your shopping experience.

We implement robust security measures to protect your personal data from unauthorized access.